Refund Policy

This is an application-based refund policy. Refunds are not issued automatically and must be requested by the customer through a formal application process.

Eligibility

Customers may apply for a refund within 14 days of receiving the item if one or more of the following applies:

• The product or service was not delivered as described
• The product is defective or unusable through no fault of the customer
• The service was not rendered

How to Apply

1. Submit a refund request through our support form or by emailing support, including your order number and reason for the request.
2. Provide any supporting documentation (photos, screenshots, receipts) relevant to the issue.
3. Our team will review the application within 5 business days.

Review and Decision

Each application is reviewed individually. We may request additional information before making a decision. Approved refunds are processed within 7 business days to the original payment method. Denied applications will receive a written explanation and, where applicable, alternative resolutions such as store credit or a replacement.

Exclusions

Refunds will not be granted for:

• Requests made after the 14-day window
• Products or services used, consumed, or altered beyond normal inspection
• Change-of-mind purchases outside the eligibility criteria above

Contact

Questions about this policy or an existing application can be directed to our support team.